NPS, satisfaction and free-text questions, sent through the channels you already run. Answers land on the customer's record, not in a separate tool — and an option nobody picked still shows its zero.
An option nobody picked still shows its row. "Nobody's favourite is the sales coach" is a finding; dropping empty rows quietly rewrites the question you asked.
Email opens a tokenised link; in-app shows a card. The response is tied back to the person automatically, so you never ask them who they are.
Target by what the customer actually did — plan, channel, last activity — because the survey runs on the same profile store as your support inbox.
Pick NPS, a 1–5 satisfaction scale, a choice list, or free text. Add a closing date.
"B2C users who used a coach this month." Review a sample of the people it matched before sending.
Tallies on the results page, and each answer on the customer's own profile — so a low score is visible the next time they write in.
Surveys come with Engage (From $2,500/mo). Each cycle includes 200 responses, then 5¢ per response — you pay for answers, never for sends.
See it on your own customers before you commit.
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