Standalone survey tools produce a score and a spreadsheet nobody opens. PilotPM Surveys runs on the brain that already answers your support — so an NPS detractor, a low CSAT and a written complaint land in the same system as your tickets and reviews, clustered into the themes your roadmap reads.
Surveys is an add-on on Growth and Business plans — from $300/mo for 2,000 responses. You pay per response collected, never per send.
No new vendor, no new export pipeline, no per-send pricing games.
Mix NPS (0-10), satisfaction (1-5) and open-text questions — up to ten per survey. A new draft starts with a ready-made NPS question you can edit.
An in-app card via the Engage SDK, an email to one of your Engage segments, or a public link you share anywhere. Email sends run through the same consent, suppression and send-limit gates as every Engage campaign.
Live NPS score, CSAT average and every verbatim on one results page — and each response also lands as a customer-voice event, clustered into the same themes as your support tickets and app-store reviews.
Honest by design: you're metered on responses collected — a survey nobody answers costs nothing extra. Email delivery is covered by Engage's existing MAU pricing, so sends are never double-charged.
The three question shapes that matter: 0-10 recommend scores, 1-5 satisfaction ratings and free-text answers — required or optional, in any order.
Show a card inside your product via the Engage SDK, email an Engage segment, or share a public link. One survey, whichever route fits the moment.
Email surveys ride the Engage dispatcher — consent, suppression lists, quiet hours and send caps all apply automatically. No parallel sending machinery to audit.
NPS with the promoter / passive / detractor split, CSAT average and satisfied share, and the latest written answers — on one page, as responses arrive.
Every response lands in the same customer-voice pipeline as tickets and reviews — a detractor's written answer clusters into the theme it belongs to, not a separate export.
One respondent counts once — a re-submit never double-bills, and an unanswered invite costs nothing. Overage is a nickel a response past your pack.
Scores roll into the live results view; written answers join your customer-voice themes with the right severity — detractors surface, promoters confirm.
Illustrative — product screenshots coming soon. The live results page shows your surveys' actual scores and verbatims.
Surveys is an add-on on Growth and Business plans. The numbers below are the same source of truth as the pricing page.
Sends are never the meter: email delivery rides your Engage plan, in-app cards ride the SDK, links are free to share. You're billed on responses collected — and one respondent only ever counts once per survey.
If your NPS lives in Alchemer or Delighted and your support lives somewhere else, the scores and the context never meet. Folding surveys into the brain that already answers your customers means every detractor arrives with their ticket history attached — and your roadmap sees the theme, not just the number.
We'll build your first survey together — questions, delivery route, where the responses land — on the brain it plugs into. No slides.
The free preview shows what PilotPM finds in your app's public reviews — no account, no credit card.