Zendesk is the established enterprise help desk. PilotPM is for teams who want the ticket answered and the pattern behind it fixed: one taxonomy, impact-ranked review clusters, a Jira loop that closes, and flat pricing with AI included.
3 seats, 500 credits/month, no credit card.
Competitor pricing changes — we don't restate their numbers here. For current Zendesk rates, check their pricing page. PilotPM's prices below are the same source of truth as our pricing table.
PilotPM collapses every channel — including App Store reviews — into named themes with a severity × frequency impact score. The top theme goes to Jira with its evidence attached, and the inbox gets told when engineering picks it up and when it ships. That evidence is a pre-triaged bug report — verbatim quotes, the severity × frequency impact, a suggested fix and a fixability call — not a bare link for engineering to decode.
Cancellation intent is detected automatically, open threads get a churn-risk score, and reps send save-offers without leaving the conversation. Outcomes are tracked as retained or churned — so you know what actually worked.
Suite seats plus AI add-ons make Zendesk pricing scale with headcount. PilotPM charges flat tiers — $149/mo Starter, $2,499/mo Growth — with AI in one included credit pool and 24-month rollover on top-ups.
The free preview shows you what PilotPM finds in your app's public reviews — no account, no credit card, nothing to connect. If you like what it finds, the free tier takes it from there.
Free trial: 3 seats · 500 credits/mo · no credit card.
Yes — migrations are white-glove for paying customers: we import conversations, contacts and tags from your Zendesk export or via API and map your views and macros onto PilotPM together. Email support@pilotpm.ai to start.
PilotPM is flat by tier — Starter $149/mo, Growth $2,499/mo — with AI included in one credit pool and a real free tier (3 seats, 500 credits/mo). Zendesk publishes per-agent suite pricing with AI add-ons; see zendesk.com/pricing for their current rates.
Auto-send is off by default. Enabled, it's gated by per-channel confidence floors (App Store 0.95, email 0.85), hard blocks on refunds, cancellations, passwords and money regardless of confidence, and a calibration requirement of 100+ human-approved drafts before public-channel auto-send unlocks.
Yes. Imported history seeds the customer context the AI drafts from, and every reply your team approves grows the knowledge base — six months in, the AI cites your team's actual answers.
Something we didn't cover? Email us — a human answers, and we'll tell you honestly if Zendesk is the better fit for your team. Full plan details on the pricing table — Starter at $149/mo, Growth at $2,499/mo.