Last updated · May 18, 2026
These Terms of Service (these "Terms") govern your access to and use of the PilotPM website at https://pilotpm.ai (the "Site"), the free tier of the PilotPM platform, and any related communications or marketing materials (collectively, the "Free Services") provided by Honest Dev LLC, a California limited liability company ("we", "us", "our", "Honest Dev").
By accessing or using the Site or the Free Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Site or the Free Services.
IMPORTANT — PLEASE READ CAREFULLY. These Terms contain:
If you sign up for a paid subscription tier (Starter, Growth, Business, or any other paid tier), your use of the paid Service is governed by the PilotPM Master Service Agreement (MSA) presented at checkout, not by these Terms. In the event of conflict between the MSA and these Terms with respect to paid use, the MSA controls. These Terms continue to govern your access to the Site itself and to any free-tier features available alongside the paid subscription.
1.1. Eligibility. To access or use the Free Services, you must:
(a) Be at least eighteen (18) years old;
(b) Have the legal capacity to enter into a binding contract;
(c) Be using the Free Services on behalf of a business, not as a consumer for personal, family, or household purposes;
(d) Be located in, or representing an organization organized under the laws of, the United States; and
(e) Not be barred from receiving services under U.S. law (including OFAC sanctions and export-control laws) or any other applicable law.
1.2. Authority to bind. If you access the Free Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization you represent.
1.3. Geographic scope. The Free Services are designed for and offered to U.S.-based users only. We make no representation that the Free Services are appropriate or available outside the United States. Access from other jurisdictions is at your own risk, and you are responsible for compliance with all local laws.
1.4. No children. The Free Services are not directed to and may not be used by anyone under the age of 18. If we learn that we have collected personal information from someone under 18, we will delete it.
2.1. Account creation. Some Free Services require an account. You agree to provide accurate, current, and complete information and to keep that information up to date.
2.2. Account security. You are responsible for safeguarding your account credentials and for all activity occurring under your account. Notify us immediately at support@pilotpm.ai if you suspect any unauthorized access.
2.3. One account per organization. Each organization may maintain one free-tier workspace at a time. We may suspend or merge duplicate free-tier workspaces.
2.4. Free-tier limits. The free tier is currently offered with the following limits, which we may change at any time:
(a) Up to 3 seats per workspace;
(b) Up to 200 AI conversations per calendar month;
(c) Up to 3 of 5 available lenses (Support, Customer Success, Sales, Product, Compliance);
(d) 30-day audit log retention; and
(e) Access only to standard channels.
Exceeding these limits may result in throttling, suspension, or required upgrade to a paid tier.
3.1. You agree not to, and not to permit any third party to:
(a) Use the Free Services to violate any applicable law, regulation, or third-party right;
(b) Use the Free Services to send, store, or transmit unlawful, harassing, defamatory, fraudulent, obscene, sexually explicit, or otherwise objectionable content;
(c) Use the Free Services to send spam, unsolicited commercial communications, or messages in violation of CAN-SPAM, TCPA, or any similar law;
(d) Use the Free Services to harvest, scrape, or collect information about other users without their consent;
(e) Attempt to gain unauthorized access to, probe, scan, or test the vulnerability of the Free Services or any system or network;
(f) Interfere with, disrupt, or impose an unreasonable load on the Free Services, including by introducing malware, viruses, worms, time bombs, or any other malicious code;
(g) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, or trade secrets of the Free Services, except to the extent applicable law expressly prohibits this restriction;
(h) Use the Free Services to build a competing product or service, train any machine learning model that competes with the Free Services, or benchmark the Free Services without our prior written consent;
(i) Resell, sublicense, lease, rent, or otherwise commercially exploit the Free Services;
(j) Remove, obscure, or alter any proprietary notices on the Free Services;
(k) Use any automated means (bots, scrapers, crawlers) to access the Free Services beyond the rate limits we expose;
(l) Misrepresent your identity or affiliation, or impersonate any person or organization; or
(m) Use the Free Services for high-risk activities where failure could lead to death, personal injury, or environmental damage (including life-support, emergency response, nuclear facility operation, or air traffic control).
3.2. AI-specific restrictions. You agree not to use the Free Services or any AI Output (defined in Section 5.1) to:
(a) Generate or distribute content that is defamatory, fraudulent, deceptive, or designed to harass or harm any person;
(b) Generate content that infringes any third party's intellectual property rights;
(c) Make automated decisions about employment, credit, housing, education, healthcare, or insurance without independent human review;
(d) Generate child sexual abuse material or content that exploits or harms minors;
(e) Develop weapons, surveillance tools, or systems intended to harm specific individuals or groups; or
(f) Bypass any safety filter or content policy of any AI model underlying the Free Services.
3.3. Suspension and termination. We may, in our sole and absolute discretion and without notice, suspend, restrict, or terminate your access to the Free Services for any reason, including suspected violation of these Terms. You acknowledge that the free tier is provided as a courtesy and that we have no obligation to continue providing free access.
4.1. Our IP. The Free Services, the Site, the underlying software, the user interface, the documentation, the PilotPM and Honest Dev names and logos, and all related intellectual property are owned by Honest Dev LLC or its licensors. Except for the limited license in Section 4.2, no rights are granted to you by implication, estoppel, or otherwise.
4.2. Limited license to use the Free Services. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Free Services solely for your internal business purposes. This license terminates automatically upon termination of your account or violation of these Terms.
4.3. Your content. You retain ownership of content you submit to the Free Services ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free, fully paid-up license to host, copy, transmit, process, modify, and display Your Content solely for the purpose of providing the Free Services to you.
4.4. Feedback. If you give us suggestions, ideas, or feedback about the Free Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use that feedback for any purpose, including incorporating it into the Free Services or any other product, without any obligation or attribution to you.
4.5. No training on Your Content. We do not use Your Content to train, fine-tune, or otherwise improve the underlying large language models used by the Free Services. We may, however, use de-identified, aggregated metrics derived from your use of the Free Services for product analytics, benchmarking, and improvement.
4.6. DMCA / copyright complaints. If you believe content on the Free Services infringes your copyright, send a notice that complies with 17 U.S.C. § 512(c)(3) to support@pilotpm.ai. We may, in appropriate circumstances, terminate accounts of repeat infringers.
5.1. What "AI Output" means. "AI Output" means any text, classification, summary, draft reply, recommendation, score, or other artifact generated by the Free Services using third-party large language models in response to your inputs.
5.2. AI Output is not advice. You acknowledge and agree that:
(a) AI Output is generated by probabilistic models and may contain errors, inaccuracies, hallucinations, omissions, biased content, or content that is inappropriate or harmful;
(b) You are solely responsible for reviewing, validating, editing, and approving any AI Output before sending it to an end-user, publishing it, or relying on it for any business decision;
(c) AI Output does not constitute legal, financial, medical, tax, employment, or other professional advice;
(d) We make no representation or warranty that AI Output is accurate, complete, fit for any purpose, compliant with any law, free of intellectual property infringement, or appropriate for any end-user; and
(e) Any consequence — financial, reputational, regulatory, or otherwise — of your decision to send, publish, rely on, or act upon AI Output is your sole responsibility.
6.1. Privacy policy. Our collection, use, and disclosure of personal information is governed by our Privacy Policy at https://pilotpm.ai/privacy, which is incorporated by reference into these Terms.
6.2. Your responsibility for end-user data. If you upload, transmit, or process data about your own end-users (customers, contacts, prospects) through the Free Services, you represent that you have all rights, consents, and authorizations necessary to do so, and you are solely responsible for compliance with applicable privacy and data-protection laws.
7.1. Third-party integrations. The Free Services may allow you to connect to third-party services (Slack, Linear, Jira, Notion, HubSpot, Salesforce, email providers, and others). Your use of those third-party services is governed by their own terms and privacy policies, not by these Terms. We are not responsible for the availability, accuracy, content, or security of any third-party service.
7.2. AI model providers. The Free Services use third-party large language models (currently Anthropic Claude). Use of those models is subject to the applicable model provider's policies, in addition to these Terms. We are not responsible for any change, suspension, or termination of any third-party model provider's service.
We reserve the right, at any time and without notice, to modify, suspend, or discontinue any part or all of the Free Services. We are not liable to you or any third party for any modification, suspension, or discontinuation. Free-tier limits, features, and availability may change at any time.
EXCEPT WHERE PROHIBITED BY LAW, THE FREE SERVICES, THE SITE, AND ALL AI OUTPUT ARE PROVIDED "AS-IS," "AS-AVAILABLE," AND "WITH ALL FAULTS." WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
WE MAKE NO WARRANTY THAT:
(a) THE FREE SERVICES WILL MEET YOUR REQUIREMENTS;
(b) THE FREE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION;
(c) AI OUTPUT WILL BE ACCURATE, COMPLETE, NON-INFRINGING, OR APPROPRIATE FOR ANY USE; OR
(d) ANY ERRORS OR DEFECTS WILL BE CORRECTED.
YOUR USE OF THE FREE SERVICES IS AT YOUR SOLE RISK.
10.1. CAP ON DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR ARISING OUT OF THESE TERMS OR THE FREE SERVICES, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, IS LIMITED TO ONE HUNDRED U.S. DOLLARS (US$100.00). Because the Free Services are provided to you at no charge, you acknowledge that this limit is reasonable.
10.2. EXCLUSION OF INDIRECT DAMAGES. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST CUSTOMERS, LOST BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, LOSS OR CORRUPTION OF DATA, COST OF SUBSTITUTE SERVICES, OR DAMAGES ARISING FROM AI OUTPUT, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE).
10.3. BASIS OF THE BARGAIN. You acknowledge that the limitations in this Section 10 are a fundamental basis of the Free Services being made available to you at no charge.
10.4. AGGREGATE SCOPE. The cap and exclusions in this Section 10 apply in the aggregate to Honest Dev LLC and each of its members, managers, officers, employees, contractors, agents, sub-processors, and successors.
You will defend, indemnify, and hold harmless Honest Dev LLC and its members, managers, officers, employees, contractors, agents, and sub-processors (the "Honest Dev Indemnitees") from and against any and all third-party claims, actions, demands, investigations, proceedings, damages, losses, fines, penalties, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
(a) Your Content;
(b) AI Output that you sent, published, transmitted to a third party, or otherwise relied on;
(c) Any claim by or relating to your end-users, customers, contacts, or any third party with whom you communicate using the Free Services;
(d) Your breach of these Terms, including any breach of Section 3 (Acceptable Use);
(e) Your violation of any applicable law or regulation;
(f) Your use of the Free Services in combination with any third-party software, service, hardware, or data;
(g) Your failure to obtain any required consent or authorization for Your Content or for your use of the Free Services;
(h) Any regulatory action, investigation, or inquiry concerning your operations or your use of the Free Services; and
(i) Your or your representatives' gross negligence or willful misconduct.
The indemnified party will (i) promptly notify you of the claim; (ii) give you sole control of the defense and settlement (provided that no settlement that admits liability or imposes non-monetary obligations on the indemnified party may be entered without that party's consent); and (iii) provide reasonable cooperation at your expense.
12.1. By you. You may stop using the Free Services at any time. You may close your account at any time by emailing support@pilotpm.ai or using the in-product account-deletion option.
12.2. By us. We may suspend or terminate your access to all or part of the Free Services at any time, with or without cause and with or without notice, in our sole discretion.
12.3. Effect of termination. Upon termination, your right to access the Free Services ends immediately. We may delete Your Content from our systems within a commercially reasonable time after termination, subject to retention in routine backups and as required by law.
12.4. Survival. Sections 4 (IP), 5 (AI Output), 9 (Disclaimer), 10 (Limitation of Liability), 11 (Indemnification), 13 (Confidentiality, if any obligation accrued), 14 (Arbitration), 15 (LLC Shield), and 16 (Miscellaneous) survive termination.
From time to time, we may make features available on a Beta, Preview, Experimental, or Early Access basis. Beta features are provided AS-IS, may be unstable, may be changed or removed without notice, and are not subject to any service-level commitment. Use of Beta features may also be subject to additional terms presented at the time of enrollment.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.
14.1. Informal resolution first. Before initiating arbitration, you will send written notice to us at support@pilotpm.ai describing the dispute and the relief sought. The parties will negotiate in good faith for at least thirty (30) days. If unresolved, either party may proceed to arbitration.
14.2. Mandatory binding arbitration. Except as expressly provided in Section 14.5, any dispute, claim, or controversy arising out of or relating to these Terms or the Free Services — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — will be resolved exclusively by final and binding arbitration, and not in court.
14.3. Rules and forum. The arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures in effect at the time arbitration is commenced. The arbitration will be conducted by a single neutral arbitrator. The seat of arbitration is San Francisco County, California. The arbitration will be conducted in English. The arbitrator will apply California law (without regard to its conflict-of-laws principles) and the Federal Arbitration Act. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.
14.4. CLASS-ACTION AND COLLECTIVE-ACTION WAIVER. YOU AND WE EACH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding. If this Section 14.4 is found unenforceable as to a particular claim or remedy, that claim or remedy — and only that claim or remedy — must be brought in court in accordance with Section 16, while Sections 14.2 and 14.3 remain in effect for all other matters.
14.5. Carve-outs from arbitration. The following may be brought in the courts identified in Section 16:
(a) Either party's claims for injunctive or equitable relief to prevent or stop (i) unauthorized use of, or access to, the Free Services; (ii) infringement, misappropriation, or violation of intellectual property rights; or (iii) breach of confidentiality.
(b) Small-claims-court proceedings, if available, where the amount in controversy is within the small-claims-court's jurisdictional limits and the claim is on an individual basis.
14.6. Costs. Each party pays its own attorneys' fees. Filing, administrative, and arbitrator fees are allocated per the applicable JAMS rules. The arbitrator may award reasonable attorneys' fees and costs to the prevailing party if authorized by applicable law.
14.7. Confidentiality. The existence and content of any arbitration are confidential, except as required by law or to enforce or challenge the award.
14.8. Severability of arbitration. If Section 14.4 is found unenforceable in its entirety, the entirety of this Section 14 is null and void, and all disputes will be resolved exclusively in the courts identified in Section 16.
15.1. Honest Dev LLC is the sole party in interest. You acknowledge and agree that the entity providing the Free Services is Honest Dev LLC, a California limited liability company taxed as an S corporation, and your sole legal recourse for any claim arising out of or related to these Terms or the Free Services is against Honest Dev LLC as an entity.
15.2. No personal liability. Without limiting Section 15.1, you expressly agree that the founder, members, managers, officers, directors (if any), employees, contractors, agents, advisors, and shareholders of Honest Dev LLC, and their respective successors and assigns (collectively, the "Protected Persons"), have no personal liability of any kind — whether in contract, tort, statute, or otherwise — for any obligation under these Terms or for any act or omission relating to the Free Services. You will not name any Protected Person as a defendant or respondent in any claim, action, arbitration, or proceeding arising out of or related to these Terms or the Free Services.
15.3. Waiver of veil-piercing. You expressly waive any right to seek to pierce the corporate veil of Honest Dev LLC, to assert an alter-ego theory, to seek successor liability against any Protected Person, or to assert any equivalent claim under California or any other law.
15.4. Statutory protections preserved. Nothing in this Section 15 limits the protections afforded under California Corporations Code § 17703.04 or any other applicable statute. The contractual protections in this Section 15 are in addition to, not in lieu of, statutory protections.
15.5. Indemnification of Protected Persons. Your indemnification obligations under Section 11 expressly extend to and protect each Protected Person, who is an intended third-party beneficiary of those obligations and this Section 15.5.
16.1. Governing law and venue. These Terms, and any dispute arising out of or relating to them, are governed by the laws of the State of California, excluding its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any matter not subject to arbitration under Section 14, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California, and waive any objection to personal jurisdiction or inconvenient forum in those courts.
16.2. Entire agreement. These Terms (together with our Privacy Policy and any document expressly incorporated by reference) are the entire agreement between you and us regarding the Site and the Free Services, and supersede all prior agreements, communications, and proposals on the subject matter. No purchase-order terms, vendor-onboarding terms, or other counterparty-supplied terms apply to these Terms, even if we acknowledge or process such a document.
16.3. Relationship with the MSA. If you are a paid-tier customer, the PilotPM Master Service Agreement (MSA) governs your paid use and prevails over these Terms in case of conflict on matters relating to the paid Service. These Terms continue to govern your use of the Site itself and any free-tier features.
16.4. Changes to these Terms. We may modify these Terms at any time by posting an updated version with a new "Last updated" date. Material changes will be communicated by email to the account contact on file or by a prominent notice on the Site, at least fifteen (15) days before they take effect. Continued use of the Free Services after the effective date constitutes acceptance of the updated Terms. If you do not agree to a change, your sole remedy is to stop using the Free Services.
16.5. Notices. Notices to us must be sent to support@pilotpm.ai. Notices to you may be sent by email to the address associated with your account, by in-product notice, or by posting on the Site.
16.6. Assignment. You may not assign these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in whole or in part, including in connection with a merger, acquisition, reorganization, sale of assets, or financing, without your consent.
16.7. Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, epidemics, labor disputes, internet or telecommunications failures, or failures of third-party services on which the Free Services depend.
16.8. No waiver. A waiver of any provision is effective only if in writing and signed by the waiving party, and applies only to the specific instance.
16.9. Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be reformed to the minimum extent necessary to be enforceable, and the remaining provisions remain in effect.
16.10. Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, fiduciary, or employment relationship.
16.11. No third-party beneficiaries. Except as expressly provided in Section 15 (Protected Persons), these Terms are for the parties' benefit only and do not create rights in any third party.
16.12. Headings; interpretation. Headings are for convenience only and do not affect interpretation. "Including" and "such as" are non-exhaustive. References to dollars or "$" are to U.S. Dollars.
16.13. Electronic acceptance. You agree that your use of the Site or the Free Services, and any clickwrap acceptance presented to you, constitutes binding electronic acceptance of these Terms to the same extent as a wet-ink signature.
16.14. Export and sanctions. You represent that you are not located in, organized under the laws of, or owned or controlled by any country subject to U.S. comprehensive trade sanctions, and you are not on any U.S. government list of restricted persons. You will comply with all applicable U.S. export-control and sanctions laws.
For questions about these Terms, contact us at support@pilotpm.ai.
By using the Site or the Free Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.