Productboard is excellent at structured feedback intake. PilotPM builds the same feedback → roadmap loop on top of your live support inbox, Slack and App Store reviews — so themes come from what customers actually say, not what someone remembered to import.
3 seats, 500 credits/month, no credit card.
Their AI answers tickets. Ours improves the company that answers tickets.
Competitor pricing changes — we don't restate their numbers here. For current Productboard rates, check their pricing page. PilotPM's prices below are the same source of truth as our pricing table.
Whichever tool you pick — PilotPM, Productboard, or anyone else — two numbers tell you whether the AI is actually working. Ask every vendor for both.
Vendors quote 65–90%. Those numbers come from curated case studies, and the definitions are soft — "resolved" often just means the customer didn't reply. Before you trust any number, ask: what's the numerator, what's the denominator, and is it audited?
The harder, more honest number: when a human does review the AI's work, how often is it good enough to send without a single edit? Most vendors don't publish this one at all.
Ranges above are each vendor's own published figures as of July 2026 — from their sites, case studies, or customer stories. Methodologies differ, definitions differ, and none are independently audited. We don't put a PilotPM percentage on this page because your number depends on your tickets: in a pilot we measure both numbers on your data and show you exactly how they're counted.
Every week the numbers move, and the system tells you exactly what's blocking the next improvement: a missing article, a bad rule, a data gap, or a product bug.
When your team edits an AI draft before sending, PilotPM keeps the diff — that's the ground truth vendors throw away.
Was the knowledge missing? A rule wrong? Customer data out of reach? A real product bug?
Knowledge, rules, data, or product code — the fix lands where the cause lives, not in a prompt tweak.
An eval re-runs the conversations that failed. The number moves, or the fix doesn't ship.
Every support thread, Slack mention and App Store review is clustered nightly into one taxonomy. The roadmap argument writes itself: theme, impact score, ARR touched, verbatim quotes.
The same theme the support team works in the inbox is the theme the PM ranks on the roadmap — one id, one count, one Jira link, no Friday copy-paste between tools.
$149/mo Starter or $2,499/mo Growth with AI included — the price doesn't change when you add another PM or invite the support team in.
The free preview shows you what PilotPM finds in your app's public reviews — no account, no credit card, nothing to connect. If you like what it finds, the free tier takes it from there.
Free trial: 3 seats · 500 credits/mo · no credit card.
PilotPM's intake is the channels your customers already use — email, chat, Slack, App Store reviews. If your workflow depends on a public voting portal, Productboard does that today and PilotPM doesn't.
Themes link to initiatives on a monthly roadmap; signals correlate to initiatives automatically, Jira keys attach to cards, and delivery status rolls up from the Jira sync.
Flat tiers: Starter $149/mo, Growth $2,499/mo, with a free tier (3 seats, 500 credits/mo) to evaluate. Productboard publishes per-maker pricing on productboard.com/pricing.
Something we didn't cover? Email us — a human answers, and we'll tell you honestly if Productboard is the better fit for your team. Full plan details on the pricing table — Starter at $149/mo, Growth at $2,499/mo.