Gainsight is the proven enterprise CS platform. PilotPM is for the stage before that: a small CS team that wants churn detection, save-offers, support and product signals in one tool — set up in an afternoon, priced like a SaaS subscription.
3 seats, 500 credits/month, no credit card.
Their AI answers tickets. Ours improves the company that answers tickets.
Competitor pricing changes — we don't restate their numbers here. For current Gainsight rates, check their pricing page. PilotPM's prices below are the same source of truth as our pricing table.
Whichever tool you pick — PilotPM, Gainsight, or anyone else — two numbers tell you whether the AI is actually working. Ask every vendor for both.
Vendors quote 65–90%. Those numbers come from curated case studies, and the definitions are soft — "resolved" often just means the customer didn't reply. Before you trust any number, ask: what's the numerator, what's the denominator, and is it audited?
The harder, more honest number: when a human does review the AI's work, how often is it good enough to send without a single edit? Most vendors don't publish this one at all.
Ranges above are each vendor's own published figures as of July 2026 — from their sites, case studies, or customer stories. Methodologies differ, definitions differ, and none are independently audited. We don't put a PilotPM percentage on this page because your number depends on your tickets: in a pilot we measure both numbers on your data and show you exactly how they're counted.
Every week the numbers move, and the system tells you exactly what's blocking the next improvement: a missing article, a bad rule, a data gap, or a product bug.
When your team edits an AI draft before sending, PilotPM keeps the diff — that's the ground truth vendors throw away.
Was the knowledge missing? A rule wrong? Customer data out of reach? A real product bug?
Knowledge, rules, data, or product code — the fix lands where the cause lives, not in a prompt tweak.
An eval re-runs the conversations that failed. The number moves, or the fix doesn't ship.
Churn intent is detected in the conversation where it happens, scored, and answered with a save-offer the rep can send immediately — then PilotPM tracks whether the customer actually stayed.
No implementation project, no dedicated ops hire. The signals come from systems you already run — inbox, Slack, HubSpot, App Store & Google Play — and the AI does the synthesis a CS-ops analyst would.
$149/mo or $2,499/mo, publicly listed, monthly billing, free tier to evaluate. Budget approval is one Slack message, not a legal review.
The free preview shows you what PilotPM finds in your app's public reviews — no account, no credit card, nothing to connect. If you like what it finds, the free tier takes it from there.
Free trial: 3 seats · 500 credits/mo · no credit card.
For enterprise orgs with 10+ dedicated CSMs running mature health-score and playbook programs — no, Gainsight earns its place there. For teams earlier than that, PilotPM covers churn detection, save-offers, account context and support in one tool.
Conversation sentiment and volume, cancellation-intent classification, CSAT, App Store & Google Play review clusters, and ARR context from HubSpot — synthesized per account into a briefing your team reads before every call.
Flat public tiers: Starter $149/mo, Growth $2,499/mo, free tier to evaluate (3 seats, 500 credits/mo). Gainsight pricing is sales-led — see gainsight.com/pricing.
Something we didn't cover? Email us — a human answers, and we'll tell you honestly if Gainsight is the better fit for your team. Full plan details on the pricing table — Starter at $149/mo, Growth at $2,499/mo.