Retention shouldn't live in a separate dashboard your CS team checks once a week. PilotPM scores churn risk on the conversations that are already happening, saves the account in the same thread, and tells you whether the customer actually stayed — on the same AI brain that runs your support inbox.
Every open conversation is scored for cancellation and downgrade intent as it comes in — so an at-risk customer surfaces the moment they reach out, not after they've churned.
When intent is flagged, the rep sends the right retention offer without switching tools — the response is drafted with the account's history, plan and ARR already in view.
PilotPM tracks whether the customer actually stayed after a save — so "we offered a discount" becomes "the account is still active," an outcome you can report on, not a hope.
Because retention runs on the same self-learning brain as support, it already knows every account's history, tier and roadmap — no second contract, no data sync, no swivel-chair between tools.
Support · Retention · Engagement · Voice — one platform that knows every customer.