Churn risk scored on the conversations already happening, the save sent from the same thread, and a plain answer to whether the customer stayed. No separate dashboard your team checks once a week.
Every open conversation is scored for cancellation and downgrade intent as it comes in — an at-risk customer surfaces the moment they reach out, not after they've gone.
When intent is flagged, the right retention offer is drafted with the account's history, plan and ARR already in view. One click, no tool switch.
"We offered a discount" becomes "the account is still active 90 days later" — an outcome you can report, not a hope.
Support threads, survey scores and usage drops feed one risk score per account, updated as things happen.
Accounts are ordered by risk and revenue, so the four worth a call today are at the top — not buried in a list of 400.
Send the save offer from the thread. PilotPM follows the account and reports whether it renewed.
From $499/mo, sized by the accounts you manage; then $3 per account beyond the allowance.
includes 100 accounts
includes 500 accounts
includes 2,500 accounts
We set it up with you on your own accounts.
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