Tiers buy capability — seats, lenses, advanced features. Credits buy AI work. Every action — a draft, an Ask Q&A, a roadmap suggestion — pulls from one unified pool. AI inference is included; no per-resolution gouge, no surprise LLM bills.
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Your volume, your automation rate, your monthly bill. Then put it next to what your current help desk costs — you already have that number, and it is a better comparison than anything we could publish about someone else.
Estimated monthly cost
No charge per seat. Add as many people as you like.
This is the customer-support product only — the plan, the credits it includes, and the fee for conversations the AI resolves end to end. Community, internal ticketing and API integrations are separate products and are not in this figure. An estimate: your bill depends on your channel mix and how much of each conversation the AI does.
What the same work costs on per-resolution pricing: a published teardown works a five-seat team with 2,000 monthly AI outcomes on Intercom/Fin out to ≈ $2,745/month (~$33k/yr) — seats + $0.99 per AI "outcome" (a billed definition that includes assumed resolutions and handoffs) + add-ons, before channel fees. ClearFeed's breakdown, as of July 2026.
And it's the model, not the number: per-resolution pricing grows your bill as the AI improves. A flat tier with AI included doesn't. Run your own numbers →
Prices in USD, billed monthly.
Tiers buy capability; credits buy AI work. Allocate them however your team needs — and if a busy month runs past what your plan includes, the extra is billed as usage rather than forcing an upgrade.
Every AI action — a drafted reply, an Ask Q&A answer, a roadmap suggestion — pulls from the same monthly credit allowance. No separate buckets to top up.
Go over your included credits and the extra is billed as you use it. Under the included amount, no charge. The calculator above shows what your volume comes to.
Rates step down as your usage grows — automatically, per module, with a published ceiling so a runaway month can never run away. Raising an allowance is one message to us; it shows up as a transparent metered line.
Our standard plans bill credits, not resolutions — at the ~22% of all inbound our production workspaces currently resolve end-to-end (definition: no human touched it; a takeover counts as a failure), a resolution effectively costs about Vendors who bill per “resolution” also control what counts as one — some count 24 hours of customer silence. We publish our definition; theirs is on their pricing page. How we measure →
The honest answers to what teams ask before they sign up.
A credit is the unit of AI work. Every AI action — a drafted reply, an Ask Q&A answer, a roadmap suggestion, an App Store reply — draws from your one monthly credit pool. Heavier actions (a deep analysis) use more than a quick reply; your plan's allowance is sized to cover a typical month's work.
Credits are the single pool you spend across every AI action. A “conversation” is how we benchmark resolution cost — the apples-to-apples unit for comparing against per-resolution tools, and overage is billed against that one pool. Use the calculator above to see what a given volume actually costs.
No cliff. Past your included credits, the extra bills as a transparent metered line on your invoice — you see usage against your allowance all month on the billing page, and volume pricing kicks in as you grow. Need a bigger allowance? Tell us and we raise it; it lands as a metered line, never a surprise.
Yes. Tiers and credits both include model inference — no surprise LLM bills layered on top. One predictable price. (Prefer paying only for autonomous outcomes? We also offer a per-resolution model at a flat published rate — about half of what the category charges.)
AI-only chats on your branded help site are free — only escalations to a human count against your allowance. Your customers can self-serve without burning credits.
Yes. Move up a tier when you hit a seat cap, want a new lens, or need SSO — never because a billing cliff blindsided you. Going over your included credits is billed as usage, not as a forced upgrade.
Still unsure what a month would cost you? Email us — a human answers, and we'll size it against your real volume.
Each is a separate product with its own allowance and its own rate — bought when you need it, not bundled into a plan you are already paying for. They are deliberately excluded from the support calculator above, so that figure is what a support tool costs and nothing else.
Replacing your success platform, your engagement tool, or your call center? Add the module, keep one contract — same login, same customer brain, one invoice.
Business runs a 30-day ROI pilot — we measure the savings together, stay or walk with no penalty.