Data deletion

Data deletion instructions.

Last updated · June 13, 2026

Honest Dev LLC ("we", "us", "our") operates PilotPM, a customer-support tool that businesses use to read and reply to messages their own customers send them — including messages sent through Facebook Messenger, Instagram, and WhatsApp. For that content the business is the data controller and PilotPM acts as its service provider. This page explains how to request deletion of your data, whether you messaged a business on one of those channels or you hold a PilotPM account directly.

If you messaged a business on Facebook, Instagram, or WhatsApp

If you sent a message to a business's Facebook Page, Instagram account, or WhatsApp number and that business uses PilotPM, a copy of your message may be stored in that business's PilotPM inbox so their support team can respond.

Because the business controls that data, the fastest route is to ask the business you contacted to delete your conversation. You can also ask us directly and we will delete it (or forward your request to the business): email support@pilotpm.ai with the details listed under How to request deletion below.

If you have a PilotPM account

You can delete your account at any time, which removes your account information and the customer data in your workspace. To do so, email support@pilotpm.ai from the address on your account, or use the account-deletion option in your workspace admin.

What we delete

  • The message content and conversation threads associated with your request (e.g. the Messenger, Instagram, or WhatsApp messages tied to your sender identity).
  • The contact details we stored to operate the inbox (name, handle, and the platform-scoped sender id).
  • For account holders: account information and the workspace's customer data.

We complete deletion within 30 days of verifying a request. Encrypted backups are purged on a rolling window, so residual copies are removed shortly afterward. We may retain the minimum data required by law (for example, tax or fraud-investigation records), as described in our Privacy Policy.

How to request deletion

Email support@pilotpm.ai with the subject "Data deletion request" and include:

  • Your name and the channel you used (Facebook, Instagram, WhatsApp, or email).
  • The business or Page you contacted (e.g. the Facebook Page name), if applicable.
  • Any handle, phone number, or email you used, so we can locate the data.

We verify each request to protect against wrongful deletion, then confirm by email once it is complete. There is no charge.

Contact

Honest Dev LLC
Attn: Data Deletion
support@pilotpm.ai

See our Privacy Policy and Terms of Service for full details on how we handle data.