No desk phones, no separate vendor, no “let me pull up your account.” PilotPM Voice is a softphone inside the same inbox that answers your email — the customer's history is already on screen when you pick up, and the call writes itself up when you hang up.
$50/seat + $0.06/min · free preview on any paid plan — 60 connected minutes/mo. Rolling out with early-access teams now.
A call is just another conversation on the brain — with a dial tone.
A WebRTC softphone in the inbox — click-to-call from any conversation or account. Inbound rings the same screen. No hardware, no second tab, no second vendor.
Recording → transcript → AI summary → a ticket with the next step already drafted. The five minutes after every call — notes, follow-ups, the CRM update — collapse to a review.
Transcripts feed themes, health and roadmap like every other channel — and the play engine can place a call as a next-best-action, so “phone the champion before renewal” is an action, not a sticky note.
Honest by design: call-recording consent is enforced by the same compliance gate as every other channel — jurisdiction-aware, captured before recording starts.
WebRTC calling inside the inbox — headset on, click, talk. Your team never installs a dialer or learns a second tool.
The caller's tickets, plan, sentiment and history are on screen before you say hello — because the call lands in the same brain as everything else.
Every call is transcribed and summarized into a ticket with the next step drafted. After-call work stops being a queue of its own.
Consent is captured before recording starts and logged in the call ledger — the compliance gate treats a call like any other regulated send.
The play engine can propose a call as the next best action for an account — prepped with the one-pager, parked behind your approval like every action.
$50/seat + $0.06/min — connected talk time only. No per-agent bundles, no minimum commitments, no “contact sales to learn the per-minute rate.”
02:14 · MAYA “…I was charged twice on the third, I just want one of them back.”
02:19 · AGENT “I can see both charges — let me get the duplicate refunded for you right now.”
Duplicate charge on Jun 3 confirmed against Stripe. Customer wants one refund, keeping the subscription. Drafted: refund of the duplicate charge, parked for approval, with a confirmation reply ready to send.
Illustrative — product screenshots coming soon. Early-access teams see the live card on their own calls.
Voice adds to any paid plan. The numbers below are the same source of truth as the pricing page.
Connected minutes only — ring time and voicemail don't bill. AI work on transcripts and summaries draws from your plan's one credit pool, same as the inbox.
We're onboarding early-access teams one at a time — tell us your call volume and where your numbers live today, and we'll map the cutover together.
Voice rides on the platform — if you're new to PilotPM, start with the inbox and add Voice when it reaches you.