Khoros Communities is a proven enterprise community platform — and after its acquisition, customers report being asked to migrate to its successor platform. If a re-platform is on your roadmap either way, PilotPM folds the community into the same AI brain that runs your support: one taxonomy, one moderation queue, one invoice.
3 seats, 500 credits/month, no credit card.
Their AI answers tickets. Ours improves the company that answers tickets.
Competitor pricing changes — we don't restate their numbers here. For current Khoros rates, check their pricing page. PilotPM's prices below are the same source of truth as our pricing page.
Whichever tool you pick — PilotPM, Khoros, or anyone else — two numbers tell you whether the AI is actually working. Ask every vendor for both.
Vendors quote 65–90%. Those numbers come from curated case studies, and the definitions are soft — "resolved" often just means the customer didn't reply. Before you trust any number, ask: what's the numerator, what's the denominator, and is it audited?
The harder, more honest number: when a human does review the AI's work, how often is it good enough to send without a single edit? Most vendors don't publish this one at all.
Ranges above are each vendor's own published figures as of July 2026 — from their sites, case studies, or customer stories. Methodologies differ, definitions differ, and none are independently audited. We don't put a PilotPM percentage on this page because your number depends on your tickets: in a pilot we measure both numbers on your data and show you exactly how they're counted.
Every week the numbers move, and the system tells you exactly what's blocking the next improvement: a missing article, a bad rule, a data gap, or a product bug.
When your team edits an AI draft before sending, PilotPM keeps the diff — that's the ground truth vendors throw away.
Was the knowledge missing? A rule wrong? Customer data out of reach? A real product bug?
Knowledge, rules, data, or product code — the fix lands where the cause lives, not in a prompt tweak.
An eval re-runs the conversations that failed. The number moves, or the fix doesn't ship.
The same AI brain that drafts your support replies moderates your community, and community threads flow into the same theme taxonomy as email, chat and App Store reviews. When a member post is really a support issue, it's already in the system that fixes support issues — no swivel-chair, no second vendor.
Khoros customers report being asked to move to a successor platform. A forced re-platform is the right moment to ask whether a standalone community tool is still the right shape — or whether the community belongs on the platform that already knows your customers. Migration is white-glove: we sit with your team and move spaces, members and content together.
Community pricing is public and sized by your community, not your plan: $250/mo for 250 active members, $500/mo for 2,000, $1,500/mo for 10,000 — any pack on any paid plan, then $0.30 per additional active member. A full Starter plan — AI inbox included — plus the 250-member pack lands at $399/mo all-in ($649/mo with 2,000 members). Billing is monthly-active, so quiet members don't bill, and budget approval is one Slack message.
The free preview shows you what PilotPM finds in your app's public reviews — no account, no credit card, nothing to connect. If you like what it finds, the free tier takes it from there.
Free trial: 3 seats · 500 credits/mo · no credit card.
Not that we know of — no end-of-life has been announced. What is public: Khoros was acquired by IgniteTech, launched a successor community platform (Aurora, April 2026), and new feature development is focused there, with existing customers offered migrations. If you're weighing that move, it's a fair moment to compare alternatives — including us, and we'll tell you honestly if a dedicated enterprise community platform is the better fit for your scale.
Yes — as a white-glove project, honestly labeled: there's no self-serve importer today. We sit with your team, map your boards and members onto PilotPM spaces, and move the content together. Members re-enter through your own product's sign-in, so there are no passwords to migrate. Email support@pilotpm.ai to scope it.
No. Members sign in through your product's existing login — your backend signs a short-lived token and hands the member to their space. No PilotPM passwords, no separate member records to administer, and member identity is pseudonymous on our side by design.
Moderation, first and always-on: every post passes the AI moderator before it's visible, and anything questionable fails safe to your human review queue. Optional AI answers are off by default — switched on, the assistant posts an AI-badged, knowledge-base-cited reply only when it clears a high confidence bar, and stays silent otherwise. And because the community runs on your support brain, community threads land in the same theme taxonomy your support and product teams already work from.
Community is a size pack on any paid plan: $250/mo with 250 monthly-active members included, $500/mo with 2,000, $1,500/mo with 10,000, then $0.30 per additional active member — Enterprise custom. The smallest all-in footprint is $399/mo: a Starter plan plus the 250-member pack (2,000 members runs $649/mo all-in). Khoros pricing is sales-led; see khoros.ai for their current packaging.
Something we didn't cover? Email us — a human answers, and we'll tell you honestly if Khoros is the better fit for your team. Full plan details on the pricing page — Starter at $149/mo, Growth at $2,499/mo.