Most community platforms are another island: another vendor, another moderation queue, another place customer knowledge goes to be forgotten. PilotPM Community bolts onto the brain that already answers your support — so member posts, support tickets and product feedback land in one system that acts on all of it.
Community is a size pack on any paid plan — from $250/mo, or $399/mo all-in with a full Starter plan.
No forums to babysit, no volunteer moderator burnout, no second AI bill.
Branded spaces on your community URL. Members arrive signed in through your product's own login — no new passwords, nothing extra to administer.
Every post passes the AI moderator before it's visible — included, on by default. Anything questionable fails safe to your human review queue: never silently published, never silently deleted.
Flip on AI answers and the same brain that drafts your support replies answers members — AI-badged and cited from your support knowledge base. It only posts when it's highly confident; otherwise it stays silent.
Honest by design: AI answers are off by default and metered per answer — you're only charged when the assistant actually posts one, and it only posts when it's highly confident and grounded in your knowledge base. AI moderation is included in the member price, full stop.
Per school, region, tier or product — each space gets its own URL, its own members and its own moderation policy, with a per-space kill-switch when you need it.
A signed-token handoff from your product's own sign-in — about 30 lines on your side. Members never see a PilotPM password screen, and their identity stays pseudonymous on our side by design.
Every post is moderated before it renders. On any doubt — or any model error — the post is held for your human review queue rather than published or deleted on the AI's say-so.
Off by default: turn it on and members get AI-badged answers cited from the same knowledge base your support AI uses — and only when the AI clears a high confidence bar. Off, the community stays human-only.
Operators join any space as staff with a visible badge — read, answer, moderate. Staff members never count toward your member meter.
Billing counts monthly-active members — someone who doesn't show up in a month doesn't bill that month. No charges for a roster of ghosts.
Obvious spam is stopped for free before the AI ever runs; the AI judges the rest against your space's policy; your team gets the final word on anything flagged.
Illustrative — product screenshots coming soon. The live queue runs on your spaces' actual policies.
Community is sold as size packs — pick the pack that fits your community, on any paid plan. The numbers below are the same source of truth as the pricing page.
AI moderation is included in the member price. Optional AI answers are metered per answer — you pay only when the assistant actually posts one. And the smallest all-in footprint is $399/mo: a full Starter plan, support brain included, plus the 250-member pack — with room to grow at $649/mo for 2,000 active members.
If you're being asked to re-platform your community, that migration is the right moment to fold it into the system that already knows your customers. Migration is white-glove — we move spaces, members and content with your team. See the honest side-by-side on the Khoros alternative page.
We'll walk your actual community shape — spaces, sign-in, moderation policy — and show you the brain it plugs into. No slides.
The free preview shows what PilotPM finds in your app's public reviews — no account, no credit card.